Trial version : several questions

[NicRacine]

Hello,

I just downloaded the trail version today. It look very promising. However, I encountered a few problems:

1- The multimedia keys of my Microsoft Wireless Comfort Keyboard do not work, even after I checked the option specific to multimedia keyboard. I had a few other programs that uses those keys (WinAmp, and Media MOnkey), but I deleted them, to make sure they weren't interfering, and the problem is still there.

2- I tried the "Search Cover on the Web" option, and I get an error message saying "Cannot open [whatever site I try to use]". Can this be caused by the fact that I use Firefox instead of Internet Explorer as my main browser?

I really like your program, and considers buying it, but with those problems, I'm not so sure.

Thank you

Nicolas Racine

[Service-Team]

> 1- The multimedia keys of my Microsoft Wireless
> Comfort Keyboard do not work, even after I
> checked the option specific to multimedia
> keyboard.

Hard to answer this as I do not have such a keyboard... however, I'll check the code and I'll have a look to the MSDN database. Ask to the other readers in this forum: Do you use the multimedia keyboard keys with Silverjuke and do they work for your?

> 2- I tried the "Search Cover on the Web" option,
> and I get an error message saying "Cannot open
> [whatever site I try to use]". Can this be caused
> by the fact that I use Firefox instead of
> Internet Explorer as my main browser?

No, I'm also using Firefox and everything is fine. Are you sure a default browser is set? Does the "online help" buttons (eg. in the "Settings" dialog) work?

[NicRacine]

Service-Team wrote:
> > 1- The multimedia keys of my Microsoft Wireless
> > Comfort Keyboard do not work, even after I
> > checked the option specific to multimedia
> > keyboard.
>
> Hard to answer this as I do not have such a
> keyboard... however, I'll check the code and I'll
> have a look to the MSDN database. Ask to the
> other readers in this forum: Do you use the
> multimedia keyboard keys with Silverjuke and do
> they work for your?

Would the program be compatible with the keyboard itself, or with the Microsoft Keyboard settings app?

> > 2- I tried the "Search Cover on the Web" option,
> > and I get an error message saying "Cannot open
> > [whatever site I try to use]". Can this be caused
> > by the fact that I use Firefox instead of
> > Internet Explorer as my main browser?
>
> No, I'm also using Firefox and everything is fine.
> Are you sure a default browser is set? Does the
> "online help" buttons (eg. in the "Settings"
> dialog) work?

No, Online help does not work either. However, I checked in Firefox if it was the default browser, and it is. Should I check somewhere else in Windows (XP Pro BTW) if Firefox is registered as the default browser?

Thank you for the quick answer!

Nicolas Racine

[Service-Team]

NicRacine wrote:
> No, Online help does not work either.

Does the default browser work at all? If you select "Execute" from the Windows Start Menu and just "http://www.silverjuke.net", does the browser open correctly? Normally, you can define the default browser in the Windows control panel at "Software".

If you get the error message in Silverjuke, is there a "More >>" button in the message window? If so, please also post the additional errors here. Alternatively, you can send a screenshot of the error to [/i]drsilver AT silverjuke.net[/i].

[NicRacine]

Service-Team wrote:
> NicRacine wrote:
> > No, Online help does not work either.
>
> Does the default browser work at all? If you
> select "Execute" from the Windows Start Menu and
> just "http://www.silverjuke.net", does the
> browser open correctly? Normally, you can define
> the default browser in the Windows control panel
> at "Software".
>
> If you get the error message in Silverjuke, is
> there a "More >>" button in the message
> window? If so, please also post the additional
> errors here. Alternatively, you can send a
> screenshot of the error to drsilver AT
> silverjuke.net.

There is definitely something wrong with my system. I cannot access any URL entered the way you explained. I resetted the brwoser preference to Ineternet Explorer. All the link in the Folder options seem right, yet, I cannot access a URL.

I have may small problems, so I guess I will have to reinstall Windows.

Thanks for you help. I will try the program again, when I have fixed my system.